Contact Us
We are delighted to assist you with your Serangan Island adventure. are planning a serene escape, an exhilarating water sports experience, or require further information about our offerings, our dedicated team is here to provide support. Connect with us today to begin crafting your unforgettable island memories.
Last Updated: July 11, 2026
How to reach us
Connecting with the Serangan Island team is straightforward and efficient. We offer several convenient methods for you to get in touch, ensuring your enquiries are handled promptly and with the utmost care. Our commitment is to provide you with a responsive and helpful experience, making the planning of your visit as relaxing as the island itself.
Online Enquiry Form
For detailed enquiries, our online enquiry form is the ideal choice. Please provide as much information as possible to enable us to assist you effectively. When submitting your query, we recommend including:
- Your preferred dates of travel or activity.
- The number of guests in your party.
- Any specific interests or activities you wish to pursue (e.g., diving, surfing, cultural tours).
- Accommodation preferences, if applicable.
- Any special requests or requirements you may have.
Our typical response time for online enquiries is within 24-48 hours. We endeavour to provide comprehensive and tailored responses, ensuring all your questions are addressed with precision.
Should you prefer to communicate via email, you can reach us directly at [email protected]. This method is perfect for general questions or follow-up communications. Please include a clear subject line and all relevant details within your email to facilitate a swift and accurate response. We aim to respond to all emails within one working day.
Telephone
For urgent matters or immediate assistance, our customer service line is available during business hours. You can contact us on +62 812 3456 7890. Our knowledgeable team is on hand to answer your questions and provide real-time support. Please note that international call charges may apply.
We extend a warm invitation to you to connect with us. Serangan Island of experiences waiting to be discovered, and we are your trusted to its wonders. We look forward to assisting you in planning an journey to our vibrant island paradise.
Reach the Desk
The fastest route is WhatsApp. Everything else reaches the same team.
- +62 811 3941 4563
- [email protected]
- Address
- Serangan Island, South Denpasar, Bali 80229
- Hours
- Open Daily: 08:00 - 20:00 WITA
- Response Time
- Within 24-48 hours for forms and email; one working day for email
Begin Crafting Your Island Memories
We extend a warm invitation to you to connect with us. We look forward to assisting you in planning an journey to our vibrant island paradise.
WhatsApp: +62 811 3941 4563 | Email: [email protected]
Enquiry FAQ
What to include, and how quickly we reply.
Q: How far in advance should I make a booking or enquiry?
To ensure availability, particularly during peak season, we recommend making bookings and detailed enquiries as far in advance as possible. For popular activities and accommodations, three to six months ahead is ideal, though we will always do our best to accommodate last-minute requests.
Q: What information should I include in my enquiry to get the most accurate response?
To receive the most accurate and helpful response, please include your preferred dates, the number of people in your party, any specific activities or accommodations you are interested in, and any special requirements or preferences you may have. The more detail you provide, the better we can tailor our response to your needs.
Q: What is the typical response time for enquiries?
We strive to respond to all online form submissions and emails within 24-48 hours. For urgent matters, we recommend contacting us via telephone during our business hours for immediate assistance.